1. 0 to 12 hours before the schedule departure time, no refund shall be provided.
2. 12-24 hours before the schedule departure time, 40% amount shall be refunded within 5-7 working days to the Original payment method while booking ticket
3. 24-72 hours before the schedule departure time, 75% amount shall be refunded within 5-7 working days to the Original payment method while booking ticket.
4. 72 hours before the schedule departure time, 100% amount shall be refunded within 5-7 working days to the Original payment method while booking ticket.
5. Transaction charges Rs. 40/- and service tax + GST, if applicable, will not be refunded in any case.
1. Bus operator is not responsible for reaching destination on time given the bottlenecks such as convoy timing, sea crossing ferry variability and its time, road repairs and other conditions.
2. The bus operator is not responsible for cancelling the trip due to unavoidable circumstances, the ticket fare shall be refunded.
3. Passenger must take care of their baggage and belongings during travel.
4. Bus will not wait for a passenger waiting at the wrong boarding point.
5. In the event of unexpected breakdown due to road conditions and subsequent cancelling the trip at the last minute, the untraveled distance charges shall only be refunded.
6. Departure time mentioned on the ticket is only tentative timing. However, the bus will leave before time. Time mentioned in the ticket is valid.
7. In case the operator changes the type of bus due to some reasons, the differential amount will be refunded to the customer.
8. Management call is final for loading/unloading luggage, depending upon climate and other conditions.
9. In case of booking confirmation sent through email & SMS gets delayed/fails to communicate because of technical reasons or due to incorrect email/phone number provided by the user etc., the ticket will be considered booked as long as the tickets are showing in site confirmation. Cancellation of this ticket is not allowed after the bus departure time.