1. Child Passenger Policy: For children above the age of 5, tickets need to be procured.
2. Luggage Policy: Two pieces of luggage will be accepted per passenger. Excess baggage over 15 kg per passenger will be charged.
3. Pets Policy: Pets are not allowed.
4. Liquor Policy: Carrying or consuming liquor inside the bus is prohibited. The management/crew reserve the right to de-board the passenger and forfeit the ticket charges.
5. The bus operator is not obliged to wait beyond the scheduled departure time of the bus.
6. Transaction charges and service tax/GST charges are non-refundable.
7. No email request will be entertained for cancellation of e-tickets.
8. No refund request will be entertained for late arrival of passengers.
9. Flammable goods such as petroleum products are not allowed to be carried with passengers.
10. Wet items with a heavy smell are not permitted on board the bus.
1. 0 to 12 hours before the scheduled departure time: No refund shall be provided.
2. 12 to 24 hours before the departure time: 40% amount shall be refunded within 5-7 working days to the original payment method.
3. 24 to 72 hours before the scheduled departure time: 75% amount shall be refunded within 5-7 working days to the original payment method.
4. More than 72 hours before the scheduled departure time: The full amount shall be refunded within 5-7 working days to the original payment method.
5. Transaction charges (Rs. 40/-) and service tax/GST, if applicable, will not be refunded in any case.